Saturday, July 22, 2006

VoIP Phones

Earlier this summer, the IT department installed Cisco IP phones. The library is only the second department on campus to be using these state-of-the-art gadgets. The sound quality is much better than that of VoIP in the old days (3-4 years ago). There is an echo reminiscent of that heard on WATTS line many years ago. There is no latency--guess this is a packet-preferred system.

Some cool features include:
  • Voice mail that is forwarded to e-mail
  • All kinds of rings....most of which can't be used in a library setting...
  • online directory of other IP phones on campus
  • caller ID on campus from other IP phones
  • caller phone listings
  • unanswered call queue

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